Shipping policy

1. General Information on Shipping

We ship our products within the EU. Shipping to Germany is carried out with DHL; other delivery services may be used for other EU countries. The processing time is generally 3–5 business days.

2. Shipping Costs & Delivery Options

Standard shipping within the EU: €4.95 – delivery time approx. 3–5 business days

Free shipping: For orders over 90€

3. Delivery Times

Delivery times vary depending on the shipping option and destination:

Standard shipping: approx. 3–5 business days

Please note that no deliveries are made on Sundays or public holidays. Delays caused by external factors (e.g. customs clearance) are beyond our control.

4. Shipping Restrictions

We currently only deliver to countries/regions within the EU.

5. Shipment Tracking

After your order has been shipped, you will receive a tracking number by email, which you can use to track the status of your order at any time.

6. Damaged or Lost Orders

If your package arrives damaged or is lost during transit, please contact us immediately at support.sploon@e-mail.de.

Damaged goods: Please send us photos of the damaged items as well as the packaging so that we can find a solution.

Lost packages: If your order has not arrived after 14 days, please contact us. We will check the status with the shipping provider and, if necessary, arrange a replacement delivery or refund.

7. Cancellation and Returns

Please fill out the Withdrawal form or contact us in advance at support.sploon@e-mail.de to register a return.

The customer is responsible for the cost of return shipping.

For further details, please see our Terms of service.